Job Title
Fair Entry Administrator
Next Job
Job ID
309917
Location
Calgary, Alberta, Canada
Full/Part Time
Full-Time
Regular/Temporary
Temporary
 
 
 
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
 
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. 
 
Recreation and Social Programs is seeking client-focused, enthusiastic individuals for their Fair Entry Program. As a Fair Entry Administrator, you will provide face-to-face interaction with vulnerable Calgarians applying for The City of Calgary's low-income subsidy programs. Primary duties include: 
  • Document confidential client information in the Subsidy Assistance Management System (SAMS) database. 
  • Provide referrals and information to vulnerable clients who display complex needs. 
  • Communicate the range of City and community subsidy programs and services that are relevant to the client's needs. 
  • Mediate disputes with customers, appropriately deal with threats, and de-escalate hostile clients. 
  • Identify and contribute towards system improvements that will result in a more effective and efficient program for staff and clients. 
  • Train new staff on the SAMS database and Corporate and program-specific policies and processes.
 
Qualifications 
  • A completed 2 year diploma in Human Services, or a related field, and at least 1 year of experience working with vulnerable populations.
  • Intermediate proficiency using Microsoft Office (Excel and Word) and previous experience working in complex database applications is required.
  • Formal training in crisis de-escalation is required.
  • Training in cultural awareness is considered an asset.
  • Knowledge of City of Calgary subsidized programs will be considered an asset.
  • Excellent communication skills with a strong focus on customer service and conflict resolution, decision making and problem-solving abilities.
  • Demonstrate a high level of attention to detail, sensitivity, and the ability to prioritize work in a high volume and fast paced environment.
Pre-employment Requirements 
  • A security clearance will be conducted. 
  • Successful applicants must provide proof of qualifications.
 
 
 
Union: CUPE Local 38
Business Unit: Recreation and Social Programs 
Position Type: 7 Temporary (up to 6 months) 
Location: Various 
Compensation: Pay Grade 7 $33.33 - 44.60 per hour 
Days of Work: This position typically works a 5 day 
work week, with 1 day off in each 3 week cycle. 
Hours of work: Standard 35 hour work week 
Audience: Internal/External 
Apply By: May 24, 2024
 
Job ID #: 309917