As an Eligibility Specialist, you will be involved in developing individualized approaches to assess applicants and determine if they qualify for accessible transportation services. Eligibility is based on a customer's ability to use Calgary Transit buses and CTrains. You will be responsible for interviewing applicants, conducting functional assessments, and reviewing the supporting health/personal information of the applicant to determine eligibility, and in turn, the appropriate level of services. Primary duties include:
- Conduct in person interviews with applicants that may not be able to use Calgary Transit.
- Determine if safety equipment is required on vehicles (5-point harness, mandatory attendant) and determine what safety protocols need to be in place for customers upon pick up and drop off.
- Ensure information gathered or obtained on behalf of applicants is managed and stored in a safe and secure manner respecting the Freedom of Information and Protection of Privacy Act (FOIP) requirements.
- Ensure the database(s) utilized are accurate and up to date.
- Represent Calgary Transit Access at Appeal Board hearings and present to the Board in detail the reasons behind certain decision(s).
- Respond to various customer inquiries and escalations about program eligibility, research and provide information to individuals who are not eligible for services.
- Liaise with external organizations, agencies, and medical professionals.